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How do I adjust the time before the proactive chat window automatically closes?

Awesome proactive chat engagement is something that we pride ourselves in here at SnapEngage.  However, when we implemented the proactive chat feature, we went off the assumption that if a visitor...

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Four Reasons to Use Proactive Chat

Four reasons to use proactive chat AND to be more efficient: 1.  When monitoring a dashboard and manually engaging your website visitors, you would first have to select a visitor, write a message, and...

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Can I require an email address in Proactive Chat?

Proactive chat does not require a visitor to enter an email to chat. (After all, nobody wants to walk into a store and immediately be approached by an employee asking them to fill out a survey.)...

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Chat routing / assignment

There are two types of chats, proactive chat and reactive chat. Proactive chats Proactive chats are first assigned to agents with the least number of chats. Ex: Mia has one chat and Chris has no chats....

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How to setup an agent assignment list for your Proactive Chat rules

If you have a message that you only want to associate with a group of agents within your organisation you can set up agent assignments for this rule. This means that if the rule has all conditions...

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Rule Types for Proactive Chat V2

Rule Types With our Proactive Chat you can evaluate many different states and behaviours of the user. Here’s a list of the available rules we have, we believe that best results are achieved when...

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Proactive Chat v2 evaluation operators

Evaluation operators Rules enable you to compare the parameter(s)  selected to your own value. The evaluation parameter lets you decide how to compare the parameter to your value. For example, for a...

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Basic rule configuration in Proactive Chat v2

Our new-and-improved Proactive Chat v2 system is highly configurable, but also highly complex! You can create rules as simple or as complex as your needs demand, but please do note that most of our...

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Migrate your Proactive Chat rules to Proactive Chat v2

Important! To be able to use this function it’s required that your website is using the new javascript snippet. This was introduced December 2013. If you are unsure, just go to the Admin Dashboard,...

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Why Proactive Chat is Superior to Site Monitoring

We occasionally hear requests for this feature, “Site Monitoring,” which allows you to view all of your website visitors in real time for the purpose of manually extending chat invitations one by one....

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